Privacy Policy

1. Introduction

At Sendtrill, we highly value your trust and are dedicated to safeguarding your personal information. This Privacy Policy outlines the types of personal data we collect, the reasons for collecting it, and how we use it.

Last updated: August 19, 2024

2. Overview

This Privacy Policy details your privacy rights and how we handle your information across our website, payment platforms, APIs, software applications, email notifications, and tools. It applies to all services offered by Sendtrill and its affiliates.

Sendtrill is part of a global group of companies. In this policy, "Sendtrill," "we," "us," or "our" refers to the Sendtrill entity responsible for processing your personal information.

3. Definitions

  • Cookies: Small data files transferred to your device to remember your login information, IP addresses, web traffic, and other details.
  • Sendtrill: Refers to Sendtrill Finance Limited.
  • Personal Information: Any data that can identify a person, including email addresses, company names, passwords, payment card details, and more.
  • Sites: Platforms such as mobile apps, websites, and social media.
  • User: An individual who uses Sendtrill's services or accesses its sites.
  • Special Categories of Personal Information: Data about race, ethnicity, religious beliefs, sexual orientation, political opinions, health, and biometric data.

4. Objective

This Privacy Policy aims to inform individuals and organizations about the types of personal information we collect, the purposes for which we collect it, the parties with whom we may share it, and the measures we take to protect it.

5. Our Privacy Principles

  • Empowerment: We want you to control your personal information and make informed choices.
  • Security: We take responsibility for ensuring appropriate security measures to protect your data.
  • Transparency: We aim to educate you about what personal information is, how we collect it, and how we secure it.
  • Compliance: Our privacy practices reflect local laws and regulations in the countries where we operate.
  • Necessity: We collect personal information only as needed to provide our services.

6. Content

  1. Personal Information we may collect about you
  2. How we get your Personal Information and why we have it
  3. How we may use your Personal Information
  4. Data security and retention
  5. Disclosing your Personal Information
  6. Marketing
  7. Your data protection rights and choices
  8. Cookies
  9. Use by Minors
  10. International transfers
  11. Data Protection Officer
  12. Training
  13. Data Protection Audit
  14. Dispute Resolution and Filing a Complaint
  15. Updates to our privacy policy
  16. Contact Us

7. Personal Information We May Collect About You

We may collect, use, process, store, or transfer personal information such as:

  • Identity Data: Full name, government-issued identity number, date of birth, etc.
  • Contact Data: Address, email, phone number, device details, billing information, etc.
  • Identification Documents: Passport, government-issued ID, photograph, etc.
  • Log/Technical Information: Browser details, device identifier, login information, location, etc.
  • Financial Data: Bank Verification Number (BVN), account number, transaction details, etc.
  • Transactional Data: Payment information, merchant details, etc.
  • Marketing and Communications Data: Subscription preferences, communication records, etc.
  • Discussion Records: Records of your interactions with us.

We may also collect non-personal or anonymized data for statistical or demographic purposes.

We do not collect Special Categories of Personal Information unless required by law.

This Privacy Policy applies only to Sendtrill services. We do not control third-party websites linked from our services and are not responsible for their privacy practices.

8. How We Get Your Personal Information and Why We Have It

We collect personal information directly from you when you:

  • Sign up for a Sendtrill account
  • Use our services
  • Contact our customer support
  • Fill out online forms
  • Contact us

The lawful bases for processing your personal information are:

  • Consent: When you agree to us collecting your information by using our services.
  • Contractual Obligation: We need your information to provide our services to you.
  • Legal Obligation: We must collect and store your information to comply with financial regulations and prevent fraud.

9. How We May Use Your Personal Information

We may use your personal information to:

  • Create and manage your accounts, verify your identity, and provide our services
  • Process payment transactions and handle related disputes
  • Prevent fraud and unauthorized transactions
  • Communicate with you about products, services, offers, and promotions
  • Evaluate your interest in employment opportunities
  • Improve our business and develop new products and services
  • Target advertisements, newsletters, and service updates
  • Establish, exercise, and defend legal rights
  • Comply with legal and regulatory requirements
  • Use data analytics to improve our website, products, and services
  • For other purposes with specific notice at the time of collection

10. Data Security and Retention

We prioritize the security of your personal information and implement administrative, technical, and physical controls to protect it. These measures include secure servers, firewalls, data encryption, and restricted access to authorized employees only.

While we strive to protect your information, we cannot guarantee complete security for online transmissions. We will take reasonable steps to ensure your data is secure and protected.

We retain personal information only as long as necessary to provide our services and comply with legal obligations. If you close your account, we will retain your information for fraud monitoring and regulatory compliance.

11. Disclosing Your Personal Information

We may share your personal information with third parties, including affiliates, employees, service providers, agents, suppliers, and subcontractors, as necessary for the purposes outlined in this policy.

We share personal information with third parties only in the following circumstances:

  • With your consent
  • With trusted businesses or persons for processing on our behalf
  • To comply with legal obligations, enforce terms of service, prevent fraud, or protect against harm
  • In the event of a merger, acquisition, or sale of assets, with notice provided before the transfer

12. Marketing

We may use your personal information to contact you with marketing content about our products, services, or surveys. You can opt-out of marketing communications at any time, but we may still send you transactional messages related to our services.

We may ask for your permission to send notifications. Our services will still function if you do not grant consent for notifications.

13. Your Data Protection Rights and Choices

Depending on your location and applicable laws, you have the following rights regarding your personal information:

  • Right to be informed
  • Right to access or request copies of your personal information
  • Right to request the erasure of your personal information
  • Right to correct or update inaccurate or incomplete information
  • Right to object to the processing of your personal information for marketing purposes
  • Right to withdraw consent for processing your personal information
  • Right to deactivate your account

If you wish to exercise any of these rights, please contact us. We may request proof of identity for security reasons before processing your request.

14. Cookies

We use cookies to distinguish you from other users and enhance your experience. You can modify your browser settings to decline cookies, but this may limit your ability to use our website.

15. Use by Minors

Our websites and applications are not intended for individuals under 18. We do not knowingly collect personal information from minors. If you believe we have collected information from a minor, please contact us to investigate and restrict such data.

16. International Data Transfers

If personal information is transferred outside Nigeria, we will ensure adequate measures are in place to protect it in accordance with the Nigerian Data Protection Regulation.

17. Data Protection Officer

Sendtrill has appointed a Data Protection Officer (DPO) responsible for overseeing data protection strategy and compliance with the Nigerian Data Protection Regulation (NDPR).

18. Training

We provide data privacy and protection training to employees who collect, access, and process personal information. This training ensures they have the necessary knowledge and skills to manage compliance with the NDPR.

19. Data Protection Audit

We conduct an annual data protection audit through a licensed Data Protection Compliance Organization (DPCO) to verify compliance with the NDPR and other applicable laws. The audit report is certified and filed with the National Information Technology Development Agency (NITDA).

20. Dispute Resolution and Filing a Complaint

If you have any complaints regarding this Privacy Policy, please contact us at support@sendtrill.com. We will investigate and resolve complaints within 30 days in accordance with this policy and the NDPR.

21. Updates to Our Privacy Policy

We may update this Privacy Policy from time to time to reflect new services or changes. All updates will be posted on this page, and we will notify you of significant changes. By continuing to use our services, you consent to the updated policy.

22. Contact Us

If you have any questions, comments, or requests regarding this Privacy Policy, please contact us at support@sendtrill.com. We may request additional details to address your concerns and keep records of your requests and resolutions.

This Privacy Policy was last updated in August 2024.